Returns
We hope you’re completely stoked about your new bike. If you aren’t, let us know.
RETURN CRITERIA
Returns will only be accepted if:
- Product is in new condition
- Returned within 90 days after delivery
- Original packaging is preferred, if not please contact the Diamondback team
- Proof of purchase is submitted
Questions? Give us a call at 800-251-8435, Mon-Fri 9 AM-4 PM PT or, fill out the "Contact us" form with your order details.
RETURN PROCESS
- Contact us here to begin the process.
- A Diamondback Customer Care team member will reach out to you within two business days.
Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.