FAQ
For general information on finding the right size bike, look here. You can also click on the Size Guide tab on each product page to get size information specific to the model. If you still have questions after seeing those suggestions, feel free to click “Contact Us” at the bottom of the page or call us at 800-251-8435.
Our bike frames are tested to carry up to 300 lbs of rider weight. This includes your body weight plus any additional weight like a pack.
Bike manuals are not model-specific. You can download the most current manual here.
The fastest way is by using the Technical Support request.
You can also give us a call:
(800)251-8435
Monday-Friday 9 AM-4 PM PT
We will do our best to get you what you need.
You can also give us a call:
(800)251-8435
Monday-Friday 9 AM-4 PM PT
We will do our best to get you what you need.
Click here to read our warranty statement. If your issue fits our warranty guidelines, fill out the warranty form and we will be back with you within two business days.
Most high-quality bikes do not come with kickstands out of the box. Please see your local dealer or any local bicycle shop for help, or contact us!
Many replacement parts can be directly purchased at any local bike shop; your local dealer can support any of your needs. If you have questions, connect with our bike experts via the Contact Us form below. You can also give us a call at 800-251-8435.
The serial number is located on the underside of the frame where the pedals and crank arms attach. You most likely will need to flip your bike over. Look for a string of letters and numbers. The serial number is usually formatted like U161K0123456 or DAY16A123456.